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RETURNS & REFUNDS POLICY

At DES, we take great care in the creation and delivery of our products. If for any reason you are not fully satisfied with your purchase, please review our Returns & Refunds Policy below.

Right of Withdrawal

If you wish to withdraw from your online purchase, you can submit your declaration using the form below. You do not need to provide a reason.

Withdrawal period

For purchases covered by the statutory right of withdrawal, you may notify us of your decision within 14 calendar days from the day on which you, or a third party designated by you other than the carrier, receive the goods.

If goods from the same order are delivered separately, the withdrawal period starts when you receive the last item. To meet the deadline, you must send your declaration before the withdrawal period expires.

How to exercise your right

Complete the form below with your full name, your order number or other information identifying your order, and the email address at which you wish to receive acknowledgement.

Open the confirmation step, check your details and select “Confirm withdrawal” to submit your declaration.

We will acknowledge receipt without undue delay by email, including a copy of your declaration and the date and time of submission.

Returning the goods

Submitting your withdrawal declaration and returning your parcel are two separate steps. After notifying us, you must send the goods back without undue delay and no later than 14 calendar days from the day on which you informed us of your withdrawal.

For return instructions, return shipping costs, refunds and applicable statutory exceptions, please see our Refunds and Return Policy .

Alternative method

You may also exercise your right of withdrawal by sending a clear statement to info@desofficial.gr . The online form provides an additional way to exercise this right.

1. Right of Withdrawal (EU Consumers)

In accordance with EU consumer protection law, customers located within the European Union have the right to withdraw from their purchase within 14 calendar days from the date of receipt of the order, without providing a reason.

To exercise this right, you must notify us in writing via email at info@desofficial.gr within the 14-day period.

2. Return Conditions

Returned items must meet the following conditions:

• Items must be unused, unworn, unwashed, and in their original condition
• All original tags, labels, and packaging must be intact
• Returns must be sent back within 14 days of return approval

We reserve the right to refuse returns that do not comply with the above conditions.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Items marked as Final Sale
• Customized or made-to-order products
• Items that have been worn or altered

We reserve the right to refuse returns that do not comply with the above conditions.

4. How to Request a Return

To request a return, please contact us at: info@desofficial.gr

Include:

• Order number
• Item(s) you wish to return
• Reason for return (optional)

Once approved, you will receive return instructions.

5. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect
• We recommend using a tracked shipping service
• DES is not responsible for lost or delayed return shipments

6. Refunds

Once your return is received and inspected, you will be notified via email.

If approved:

•Refunds will be issued to the original payment method
• Shipping costs are non-refundable
• Refund processing may take 5–10 business days, depending on your bank or payment provider

7. Faulty or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery at info@desofficial.gr, including photos of the issue.

In such cases, DES will cover return shipping costs and offer a replacement or full refund.

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

9. Late or Missing Refunds

DES reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will be published on this page.

11. Contact Information

For any questions regarding returns or refunds, please contact us at: info@desofficial.gr